Return policy

We have you covered, we would like to ensure that every single customer has the best experience possible – If you change your mind, you can return the product back to us within 30 days of it being dispatched. The item has to be unused and in its original packaging.

If you wish to return the item please contact our team at sales@mtcgadgets.com with your order information and we will provide you with a return label.

YOU ARE RESPONSIBLE FOR PAYING RETURN COSTS UNLESS THE ITEM IS FAULTY OR DAMAGED.

Your Return Policy:

  1. When initiating product returns, ensure that the condition of the items is akin to their state when initially delivered by the seller. For a successful return, include all original packaging. Please ensure that all returned products are complete, as incomplete returns will not be eligible for a refund and will be considered unauthorized.
  2. Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


The Refund Process:

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  2. We will also notify you of the approval or rejection of your refund.
  3. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days.

Exchanges:

  1. We only replace items if they arrive damaged or defective (not caused by you).
  2. If you need to exchange it for the same item, send us an email at sales@mtcgadgets.com.

Shipping:

To return an item, you should send your product to: 145 Valley Drive, Gravesend, DA12 5RU.